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We reserve the right to substitute another basket or container of equal or greater value, if item is not available. Basket sources and designs can change due to availability. We make every effort to ensure the products we feature on our web site are always available, but in some cases this is not possible. The Flavor of Ohio reserves the right to substitute products of equal or greater value. If you specifically want a certain product, please let us know via e-mail or phone.
For warm weather states we recommend shipping chocolates 2nd day air. We use ice paks, but we cannot guarantee against melting.
If a basket or product is damaged in transit, please contact us within 3 days. We will make every effort to ship another product out quickly. If product is being returned it must be unopened in the original packaging. Postage and handling charges are not refundable.