How can I order?
You can order from our web site or call us directly at 1-800-755-OHIO (6446) and we will be happy to take your order over the phone.

Which credit cards do you accept?
We accept Visa, Mastercard, American Express, Discover and personal checks.

How do I add a personalized message?
You can include a gift card message in the space provided on our order form.  Please limit your saying to 80 characters.

What are your hours of operation?
You can place an order online 24 hours a day, 7 days a week, and 365 days a year.   If you need to contact us directly, our office hours are Monday through Friday from 10am to 5pm EST.  You can leave a message if no one answers and we will return your call within 24 hours.  You can also email us with any questions at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

What is the shelf life on the gift baskets?
The packaged food items stay fresh for 6-9 months.  We make our baskets once an order is placed so that it is not sitting on our shelves for months.

Will I get an order confirmation?
If you provide us with a valid e-mail address, you will receive an automated e-mail confirmation and a UPS tracking number.

Can my order be changed or cancelled once it has been placed?
If your order has not yet shipped, we would be more than happy to make any changes or cancel the order.

Can I customize my order?
We love the opportunity to design and create the perfect basket for your recipient.  We suggest browsing our web site first and deciding what products would work out best.  Simply call us at 1-800-755-6446 and we would be happy to make suggestions.

Can chocolates ship during the summer months?
When your destination city is greater than 70 degrees we add an ice pack for our buckeye candy.  If they go in a basket we may have to do a substitution of equal or greater value.  During the summer months it is wise to choose 2 or next day delivery, to avoid melting.  The Flavor of Ohio is not responsible for melted candy.

How do you ship?
We ship UPS ground unless otherwise indicated.  UPS does not ship to PO boxes.   For PO Boxes, APO/FPO we ship through the Post Office and there is an extra charge.

Do you ship internationally?
All our products are available for shipping anywhere in the US but we also ship internationally.  We suggest you call with the address and we can quote you a price.

What if an incorrect mailing address is given?
An address correction fee of $25 will be charged to offset the costs of correcting and rerouting a package.  This fee will be charged whenever an incorrect street address is entered, apartment/suite number is missing or incorrect or any other discrepancy for the address.  If a package is returned to us because of undeliverable address that you provided, you will be billed for reshipment.  Please make sure that all information is correct and up to date.

Can I return items?
No, we do not accept returns on food items.  If it is something you will not eat we suggest donating it to a food bank.

How long does it take to ship a basket?
Please click on our shipping policy link which is located at the very bottom of our home page.  It will give you a UPS shipping map that helps you determine how long your gift will take to get to its destination. Any order placed before noon EST on Monday-Thursday, excluding holidays, we can ship the same day 99% of the time.  Please let us know if a gift has to be delivered on a certain date.  We usually do not ship on Fridays.

What if my gift basket or products are out of stock?
We will call you and let you know what the estimated waiting time will be.  It is usually no longer than 5-7 business days.

What happens if my order is damaged in transit?
We will place a claim with the courier and once the claim has been completed a refund or reshipment will be offered.   All claims must be submitted within 3 days of the gift basket being received.  No exceptions.      APO/FPO deliveries and oversea orders are not subject to loss claims. You ship these orders at your own risk.

Boxes for shipment?

We are trying our best to be green!!  As part of that effort, we use primarily recycled boxes for shipping when possible.

How do I enter multiple addresses for the same basket?

If you are ordering the same basket and it is shipping to a different address, please call us and we will do it over the phone.  This way it saves you having to put all the information in multiple times.